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Monday, 30 March 2009

Energy firm to compensate customers

Energy firm Scottish Power has announced plans to compensate customers who overpay through having their monthly direct debits set too high.

From the beginning of June, the company will automatically pay back £1 for every £33 that customers are in credit by at the time of their annual direct debit reassessment.

The refund, which is equivalent to paying interest of around 3%, will be paid to people who have balances of more than £100, up to a maximum of £5,002.


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