New Number Launched for Mid and West Wales Fire and Rescue Service

Mid and West Wales Fire and Rescue Service has launched a new telephone number which is intended to provide all non-emergency callers to the organisation with lower call charges to reflect the Service´s commitment to customer care and quality service delivery.

The new number, 0370 6060 699 is deliberately similar to the existing Headquarters number, which will hopefully make it easier for callers to remember.

Speaking at the launch of the new number, Nigel Williams (Head of Information & Communications Technology) said:

"The Mid and West Wales Fire and Rescue Service is organised into six County Commands, one each to cover the unitary authority areas of Carmarthenshire, Ceredigion, City and County of Swansea, Neath and Port Talbot, Pembrokeshire and Powys. All external calls are answered bilingually at our main Headquarters in Carmarthen, so it´s important that all customers receive value for money when contacting the Service - our new non geographic number does just that with calls from BT landlines typically incurring charges of just 4 pence per minute or less when a discount scheme is used.

Nigel Williams continued:

"The 0370 6060 699 number is specifically for non emergency administrative calls. In the event of an emergency the public should always dial 999."